All the guides
There are nine guides, in three groups. They assume you run a business rather than a server, and that what you want is to know what to check, in what order, and what to ask for.
No sign up, no newsletter, no video. If a page does not start answering your question in its first few lines, it has failed you.
Something has stopped working
The pages people arrive at in a hurry. What to check, in order, and what to tell whoever you pay.
My website is down
Is it just you, has the domain lapsed, or has the host stopped serving it?
Email is not arriving
Mail that bounces, vanishes or lands in spam, and the four records behind it.
The browser says my site is not secure
What the warning actually means, and the five things that cause it.
My WordPress site has been hacked
The first hour, in order, and the one thing not to do.
Getting control back
Most hosting trouble is really a question of who holds the keys. These are about finding out.
Who actually controls your domain
Owning a domain and being able to change it are two different things.
The person who set it up has gone
How to work out where everything lives, and get it back into your name.
Moving to a new host without breaking anything
The order that keeps the site and the email running on the day.
Choosing and looking after it
Before anything goes wrong. Short, and written to be read before you sign up for anything.
What kind of hosting you actually need
Shared, managed, a server of your own, and which one a small business needs.
Are you actually backed up?
The questions to ask before you need the answer.
Why these
Written by the person who gets the phone call afterwards.
Every guide here started as an explanation given to a real business owner on the day something went wrong. The bias throughout is towards the safe step before the clever one, and towards saying plainly when something needs a person rather than a support article.